1. Scope and Data Controller

This Policy applies to personal information processed through king-bots.com, our inquiry forms, catalog requests, email, WhatsApp and other business communications that refer to this Policy.

Kingbot operates this website and is responsible for deciding how personal information collected through it is used. In this Policy, "Kingbot," "we," "us" and "our" refer to the Kingbot business team handling cleaning appliance sourcing and buyer communications.

This Policy does not govern independent websites, marketplaces, social networks or messaging platforms that have their own privacy terms.

2. Information We Collect

We collect information that you provide, information generated when you use the website, and limited information received from services you choose to use.

Information you should not submit

Please do not send government identification numbers, payment card details, health information or other sensitive personal information through a general inquiry form. Payment and formal transaction information should only be provided through an agreed business process.

3. How We Use Information

We use personal information for specific business and website purposes, including to:

• respond to inquiries and identify suitable robot vacuum, floor washer, window cleaning robot or robotic pool cleaner models;
• prepare quotations, sample arrangements, OEM packaging discussions and order-related communications;
• provide catalogs, technical documents and requested product information;
• maintain customer and supplier correspondence and manage ongoing business relationships;
• operate, secure, troubleshoot and improve the website;
• measure website performance, inquiry sources and advertising conversions;
• prevent spam, fraud, misuse and security incidents;
• comply with applicable accounting, customs, trade, legal and regulatory requirements; and
• protect our legal rights and resolve disputes.

We do not use website inquiry data to make decisions that produce legal or similarly significant effects through fully automated processing.

4. Legal Bases for Processing

Where a law such as the UK GDPR or EU GDPR requires a legal basis, we rely on one or more of the following, depending on the activity:

• Steps before a contract or performance of a contract: responding to sourcing requests, preparing quotations, arranging samples and managing orders.
• Legitimate interests: operating a B2B website, communicating with business contacts, improving products and services, protecting the website and maintaining business records, where those interests are not overridden by individual rights.
• Consent: using optional advertising or analytics cookies where consent is required, or sending optional marketing communications when consent is the appropriate basis.
• Legal obligation: keeping records or disclosing information where required by applicable law.

You may withdraw consent at any time for future processing where our processing is based on consent.

5. Cookies, Analytics and Advertising

Cookies and similar technologies can store or read information on your device. Some are necessary for website operation, security, form handling and user preferences. Others help us understand website use or measure marketing performance.

Types of technologies we may use

• Necessary technologies: website operation, security, spam prevention, form submission and session functions.
• Analytics technologies: services such as Google Analytics may help us understand visits, popular pages, traffic sources and general website performance.
• Advertising measurement: services such as Google Ads or Meta tools may measure whether an advertisement resulted in a website visit or inquiry.
• Embedded media: YouTube videos or other embedded content may place cookies or collect interaction data according to the provider's settings and policy.

Where required, non-essential technologies should be activated only after you make a cookie choice. You can also manage cookies through your browser. Blocking some technologies may affect embedded videos or certain website functions.

We do not sell personal information for money. Some privacy laws may define certain analytics or advertising disclosures as "sharing" or targeted advertising. Where those laws apply, you may contact us to exercise the relevant opt-out right and use any cookie preference control made available on the website.

6. How We Share Information

We do not publish inquiry information or provide contact lists to unrelated parties. We may share information only as reasonably necessary with:

• website hosting, content delivery, security, analytics, form, email and information technology providers;
• Kingbot sales, product, quality, factory, packaging, logistics and supply partners involved in responding to a specific request or fulfilling an order;
• payment, banking, freight, customs or professional service providers when a transaction requires their involvement;
• legal advisers, auditors, insurers, regulators, courts or public authorities where disclosure is required or reasonably necessary; and
• a buyer, investor or successor in connection with a genuine business transfer, subject to appropriate confidentiality measures.

Service providers are expected to use information only for the services they provide or as permitted by applicable law. Product and supply partners receive only the details reasonably needed to evaluate or perform the requested project.

7. International Data Transfers

Kingbot works with international buyers, technology providers and supply partners. Personal information may therefore be processed in China, Hong Kong, the United States or other countries that may have different data protection laws from your country.

Where applicable law requires safeguards for an international transfer, we take reasonable steps to use an available legal transfer mechanism, contractual protection or another lawful safeguard appropriate to the service and transfer.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal or business needs.

• Inquiry and communication records are retained while we respond, evaluate a project and maintain a relevant business relationship.
• Quotation, order, shipping and transaction records may be retained for longer periods required by accounting, tax, customs, warranty, dispute or trade laws.
• Website analytics and advertising data are retained according to the settings and retention controls of the relevant service.
• Suppression records may be retained to respect an unsubscribe or objection request.

When information is no longer needed, we take reasonable steps to delete, anonymize or securely isolate it. Backup copies may remain for a limited period until they are overwritten through normal system processes.

9. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These may include access controls, limited staff access, password protection, secure hosting features, system updates, backups and careful selection of service providers.

No internet transmission or storage system is completely secure. Please use appropriate care when sending confidential product, commercial or account information, and contact us promptly if you believe a communication has been compromised.

10. Your Privacy Rights

Depending on where you live and which law applies, you may have rights to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion or restriction of certain processing;
• object to processing based on legitimate interests or to direct marketing;
• request portability of information you provided, where applicable;
• withdraw consent without affecting earlier lawful processing; and
• complain to a competent data protection authority.

To make a request, email helen@king-bots.com with the subject "Privacy Request." We may ask for information reasonably needed to verify identity and understand the request. Rights can be limited by applicable exceptions, including requirements to retain transaction records or protect the rights of another person.

We will not discriminate against you for exercising an applicable privacy right.

11. Children's Privacy

This website is intended for business buyers, distributors, retailers, brands and sourcing professionals. It is not directed to children, and we do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, please contact us so we can review and remove it where appropriate.

12. External Websites and Communication Services

The website may link to YouTube, Facebook, WhatsApp, logistics providers, document services or other third-party platforms. When you follow a link or use a third-party service, that provider may collect information under its own privacy policy. Kingbot does not control the independent privacy practices of those services.

13. Changes to This Policy

We may update this Privacy Policy when our website, business processes, service providers or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website or an appropriate business channel where required.

14. Contact Us

For privacy questions, requests or complaints, contact:

Kingbot Privacy Contact
Email: helen@king-bots.com
WhatsApp / Phone: +86 186 8068 1063
Address: 306 Zhuangshi Industrial Zone, Longgang District, Shenzhen, China

Please include enough information for us to identify the relevant inquiry or communication, but do not send sensitive identity documents unless we specifically request a secure verification method.